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Case Study: Trend Micro
How Trend Micro Unlocked a Hidden Revenue Segment with Sales SupportMay 15, 2026 - Trend Micro organizes its commercial operation by account tier — Enterprise, Mid-Market, and SMB — and by the type of manager assigned. Named accounts have a dedicated account manager. No-Named accounts don't.
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13 Problemas de Staff Augmentation: Incorporating external talent is not merely adding headcountMay 15, 2026 - When Staff Augmentation is not designed with a clear vision, operational, technical, and cultural risks emerge that erode the expected value.
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News: Google Cloud Partner
EDSA announces partnership with Google to strengthen its Agentic AI expertiseMay 11, 2026 - EDSA has formalized a new partnership with Google aimed at strengthening its agentic AI capabilities and supporting clients in the adoption of smarter, safer, and more scalable operating models.
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When AI agents scale, governance becomes the real constraintApril 26, 2026 - Most enterprises in Latin America that have been running automation programs for two or three years are no longer constrained by adoption. They are constrained by coordination.
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Top 5 automations every procure-to-pay team should implement nowMarch 17, 2026 - These five use cases illustrate where procurement and accounts payable teams can realize immediate impact.
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News: EDSA Fast Track Partner UiPath
EDSA recognized as a UiPath Agentic Automation Fast Track PartnerDecember 3, 2025 - EDSA announced today that it has been recognized by UiPath as an Agentic Automation Fast Track Partner, an honor reserved for a select group of partners leading the adoption of next-generation automation.
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Gartner’s 2025 Hype Cycle for AI offers a compass to navigate this moment: A grounded readingOctober 7, 2025 - Artificial Intelligence is at a pivotal moment. After years of experimentation, hype, and big promises, organizations are now facing a deeper question: How do we make this actually work in our operations?
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The CIO’s First 100-Day Agenda, according to strategic thought leadersSeptember 25, 2025 - This report consolidates best practices proposed by leading firms.
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The Transition to Agentic AI: a Hybrid, Secure, and Gradual Contact CenterAugust 19, 2025 - A practical journey to designing your contact center with AI agents.
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Case Study: LegalZoom
How automated processes improved the experience for LegalZoom’s clients and internal teamsJune 10, 2025 - Manual processing caused delays, friction, and errors for customers expecting agility
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Case Study: Invex
Supporting Invex on its path to becoming a paperless bank. Steps to eliminate paper in bank operationsApril 24, 2025 - Identity cards, proof of address, income statements, account opening forms, contracts, affidavits, bylaws, powers of attorney, and financial statements.
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Everything you need to know about Conversational AI. Getting started guide: Everything you need to know about Conversational AIFebruary 24, 2025 - In recent decades, much has been said about how artificial intelligence will transform almost every industry by automating physical, transactional, and cognitive tasks.
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Case Study: Invex
130 FTEs Freed: How Invex Achieved Consistent and Reliable Customer Service with RPADecember 18, 2024 - Pursuing operational efficiency and improved customer service.
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Case Study: Los Grobo
How Real-Time Information Transformed Decision-Making for Producers and Agribusiness Suppliers at Los Grobo.October 23, 2024 - Gathering Information in a Legacy Systems Field. The complexity and delay in accessing information affect producers and advisors in their agribusinesses.
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Case Study: Scania
How did technological innovation in Scania's Order to Delivery (O2D) process enhance the customer experience?October 7, 2024 - Challenges and opportunities in 02D process in Scania Argentina.
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8 Ways to Waste Your RPA BudgetDecember 14, 2021 - Common mistakes that lead organizations to failure in these initiatives.